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Customer Support Team Lead

Company: VirtualVocations
Location: Lowell
Posted on: April 16, 2025

Job Description:

A company is looking for a Customer Support Team Lead to manage and develop a team focused on exceptional customer satisfaction.
Key Responsibilities

Create a high-performance environment for team members
Analyze call center reports and manage resources to meet team KPIs
Coach direct reports and onboard new staff to ensure success

Required Qualifications

2-3 years of experience in Customer Support, with team leadership preferred
Experience in a SaaS company is preferred but not required
Able to manage a remote team of 10-15 employees
Advanced analytical and coaching skills
Postgraduate education is preferred but not required

Keywords: VirtualVocations, Fall River , Customer Support Team Lead, Other , Lowell, Massachusetts

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