Customer Support Representative

Company: Ocean State Innovations
Location: Portsmouth
Posted on: February 22, 2025

Job Description:

Ocean State Innovations, a premier global source of textile products and services, is looking for someone to join our Customer Service team. This is a critical role and will require someone with strong organizational and communication skills. Job responsibilities will include:

• Entering sales orders
• Providing customers with product documentation and other required paperwork
• Providing customers with order status updates
• Coordinating logistics for all shipments and export paperwork
• Maintaining samples and sending samples to external lab as appropriate
• Previewing test reports and identifying any testing issues
• Following testing with labs and maintaining updates for the office
• Maintaining and filing internal and external test reports
• Contacting outsourced lab for any outstanding reports needed
• Entering manufacturing orders for plant divisions
• Coordinating/following vendor mfg. orders and confirming updates
• Completing SLI's, Commercial Invoices, COC'S and COO's
• Answering phones as needed
• Entry and Reconciliation of inventory
• Filing all headers received
• Sending out all UPS packages
• Answering phones as needed
• Providing backup support for any team member, as needed
• Other duties as assignedRequirements: 1 year prior experience in customer service/administrative work.Ocean State Innovations offers comprehensive benefits including Medical/Dental/Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.
  
  Requirements: 1 year prior experience in customer service/administrative work.
  
  Compensation details: 24-26 Hourly Wage
  
  
  
  PI8db7bd68e2ca-37248-36993066

Keywords: Ocean State Innovations, Fall River , Customer Support Representative, Other , Portsmouth, Massachusetts