SOLUTIONS ARCHITECT - TRAINING AND ADOPTION

Company: SHI GmbH
Location: Boston
Posted on: November 16, 2024

Job Description:

Job SummaryThe Training and Adoption Solutions Architect will develop and deliver end-user-focused training and adoption programs to maximize technology adoption and business value for customers. The Training and Adoption Solutions Architect will participate in customer calls to help identify needs and requirements and develop training and adoption plans. The goal of the Training and Adoption Solutions Architect is to increase customer productivity and adoption by facilitating engaging professional workshops and training.This position is a remote position with a Home Office setup as determined by SHI management.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive - in our offices or yours.ResponsibilitiesInclude but not limited to:Execute against given key productivity indicators, including new offer development and revenue growthDevelop and create curriculum, content, and reference guidesDevelop solutions, services, and offersDevelop, conduct, and deliver effective/relevant end-user training programs to customersDeliver quality workshops and training in an effective and efficient mannerEvaluate outcomes of training sessions and provide feedback to leadershipTravel in the US and to Client locations when necessaryAttend customer calls to develop training and adoption plans for the customersManage and coordinate trainer resourcesDeliver presentations internally and externally to evangelize the full portfolio of end-user offeringsQualificationsCompleted Bachelor's Degree, preferably in Education/Teaching5+ years of content creation and curriculum design5+ years years of Microsoft 365 experienceMinimum of 5 years facilitation/training experience5+ years of adoption and change management experienceThe ability to teach to a diverse/cross generational populationRequired SkillsAdvanced knowledge and proficiency in Microsoft Office application/productsExcellent knowledge of training methods and best practices for end-user training on application softwareExceptional presentations skills with ability to speak clearly and effectively to small/large audiences both in person or virtually.Strong client service orientationProfessional and punctual demeanorPossess a deep knowledge and understanding of the businessStrong Communication skills (verbal and written) and interpersonal skillsPossess innovative thinking with a passion for Learning and Continuous LearningAbility to embrace efficiencyPossesses Industry KnowledgeAbility to teach and use techniques to a diverse/cross generational populationAbility to Measure and Assess Staff Training Needs.Ability to distill large amounts of information into concise, relevant componentsAbility to be engaging in delivery of varied contentAbility to ascertain customer needs and develop a training planPreferred Skills:Working knowledge and experience with Microsoft 365, Microsoft 365 CoPilot, Microsoft Teams and Productivity Suite, and Google WorkspaceCertifications RequiredMicrosoft Office Specialist CertificationpreferredAny otherMicrosoft or training certificationpreferredMicrosoft Office Specialist certification is a plusUnique RequirementsTravel as needed based on business needs anddeterminedby SHI management.Additional InformationThis position's estimated annual pay range is $130,000 - $180,000, including a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.Equal Employment Opportunity - M/F/Disability/Protected Veteran StatusRefer a friend to this job (https://careers-shi.icims.com/jobs/18296/solutions-architect---training-and-adoption/job?mode=apply&apply=yes&in_iframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-RemoteRequisition ID 2024-18296Approved Min (Total Target Comp) USD $130,000.00/Yr.Approved Max (Total Target Comp) USD $250,000.00/Yr.Compensation Structure Base Plus BonusCategory Technical Presales/Post Sales

Keywords: SHI GmbH, Fall River , SOLUTIONS ARCHITECT - TRAINING AND ADOPTION, Other , Boston, Massachusetts