Fan Services & Entertainment Specialist
Company: Boston Red Sox and Fenway Sports Management
Location: Boston
Posted on: October 16, 2024
Job Description:
DEPARTMENT OVERVIEW:Fan Services and Entertainment focuses on
the overall fan experience, from the customer service provided to
the entertainment in our concourse and on Jersey Street to the pre
and in-game ceremonies and music played throughout the ballpark. We
strive to create an environment that brings people together to
enjoy what they love, whether it be baseball, concerts, or another
event. The department consists of Fenway Ambassadors and Kids Crew,
whose qualities consist of kindness, passion, and positivity, to
name a few; they are encouraged to use these qualities to connect
with every fan they encounter and create a positive fan
experience.POSITION OVERVIEW:The Fan Services & Entertainment
Specialist will provide day-to-day support to the department and
will work to ensure an enjoyable experience for all fans who come
to the ballpark. This position will oversee day of game
communications, pre/in-game ceremonies and assist with other
departmental duties.RESPONSIBILITIES:
- Composes the day of game sheet for internal staff prior to the
game day responsibilities.
- Oversees the use of the OneDrive and trains new users on the
platform.
- Oversees execution of pre-game ceremonies for Red Sox home
games and other events.
- Develops and organizes pregame script and ceremonies
draft.
- Organizes, updates, & maintains the Business Operations and
Pregame Ceremonies Calendars.
- Assists with the compiling & distribution of reports including:
Pregame Ceremonies report, Homestand Report and Weekly
Updates.
- Assists in the execution of large events including but not
limited to: Winter Weekend, Jackie Robinson Celebration of Life,
etc.
- Planning and execution of Day of Game Staff and Department
training.
- Coordinates special promotions including: Halloween at Fenway,
Uniformed Staff Family Day, Father's Day / Mother's
Day.CHARACTERISTICS / QUALIFICATIONS:
- A bachelor's degree in communication preferred but not
required.
- 2-3 years of relevant work experience in a customer service or
fan-facing role.
- Excellent verbal and written communication skills.
- Strong organizational skills, able to multi-task and work well
under pressure.
- Proficient in Microsoft Office 365, Mailchimp, and Canva.
- Strong customer service and problem-solving skills.
- Ability to work 81 games and other special events, including
holidays, nights and weekends.At the Boston Red Sox and Fenway
Sports Management, we go beyond embracing diversity. We're
committed to living by our values, strengthening our community, and
creating a workplace where people genuinely feel like they
belong.Too often, job seekers don't apply to positions because they
don't meet every qualification. If you love this role and are great
at what you do, we encourage you to apply. Your unique skills and
experiences might just be what we've been looking for.Prospective
employees will receive consideration without discrimination based
on race, religious creed, color, sex, age, national origin,
handicap, disability, military/veteran status, ancestry, sexual
orientation, gender identity/expression or protected genetic
information.
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Keywords: Boston Red Sox and Fenway Sports Management, Fall River , Fan Services & Entertainment Specialist, Other , Boston, Massachusetts
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