Call Center Customer service - H
Location: West Warwick
Posted on: October 20, 2024
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Job Description:
3+month contract position
The current hours for MPCG Outbound are 9-9 Mon-Fri and Rotational
Saturdays. Training will be 3-4 days 9-530. These times could be
subject to change.
Associates will call out to our customers to set up an appointment
with an adivisor to review their coverage.
Provide service and information to customers regarding MetLife
products, including explaining policy features and benefits,
providing policy-specific information, requests regarding claims
and processing transactions. This position may also support
campaigns to increase revenue, generate sales and conserve existing
assets.
Responsibilities include: Provide service to customers who possess
a policy through MetLife by responding to requests via telephone
regarding insurance and other financial service products and
benefit plans; Research and respond to requests and discuss options
regarding various aspects of the policy; for example, status of
claims, policy provisions, values, basic procedures, etc.; Process
transactions and fund transfers and refer requests for other policy
modifications to appropriate areas for processing; Efficiently
access multiple electronic systems and LAN/PC to provide complete
response; Work at all times to enhance and strengthen the
relationship between the customer and MetLife; Support special
campaigns as needed, or if solicited by the customer; Workers are
expected to perform these responsibilities in a consistent,
professional manner while exercising strong verbal, interpersonal
and Quality Service Skills.
Skills required include: Demonstrated ability to learn quickly and
willingness to obtain functional knowledge and understanding of
company products as well as administrative, claims, underwriting
and marketing organizations; Excellent oral & written communication
skills; Superior telephone etiquette; Excellent listening skills
and ability to articulate ideas; Ability to understand and respond
clearly to customers in a dynamic, fast-paced environment while
promoting a quality image of MetLife; Demonstrated ability to work
in a team environment to improve the delivery of service to
internal and external customers; Strong organizational skills;
Strong ability to multi-task; Demonstrated ability to manage
stress; Basic computer skills; Ability to ?think out of the box? to
generate innovative process improvements; Strong solid math and
analytical skills; Ability to work various shifts within hours of
operation.
Flexibility is a must, as your shift can/will change to meet
business needs and additional hours may be expected if a business
need requires it. Previous Call Center experience preferred We are
an equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected
veteran status.
Keywords: , Fall River , Call Center Customer service - H, IT / Software / Systems , West Warwick, Massachusetts
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