Assistant General Manager
Company: Urbanair
Location: Brockton
Posted on: October 12, 2024
Job Description:
JOB SUMMARY
The Assistant General Manager motivates, instills accountability
and achieves results to drive success in the position while
maintaining our Culture of Activating Awesome! This role provides
overall leadership, supervision, and direction on strategic
initiatives and operating standards to positively impact business
results.
RESPONSIBILITIES
- Cultivate a team environment that provides exceptional customer
service while directing the team and ensuring all staff members
perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline;
ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead
coverage is appropriate to meet the needs of the business and
maximize the customer experience
- Lead and influence staff through effective motivation,
leveraging individual strengths to ensure customer satisfaction and
maximum productivity
- Select, develop staff and trainers for more responsibility or
internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive
programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including
entertainment, food, beverage, attractions and property
inspections
- Maintain a safe, clean and secure environment for all guests
and staff
- Continuously improves operational execution through attention
to detail and adherence to Urban Air operating standards and
philosophies
- Other duties as assigned QUALIFICATIONS
- Experience in hospitality is a MUST (Theme Parks, Family
Entertainment Centers, Hotels, Resorts, Casinos, or
Restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion!
- Demonstrated ability of developing team members in areas of
responsibility
- Must be professional, energetic, self-motivated, able to
motivate others, and have a positive attitude!
- Professional grooming and conduct must be constantly displayed
to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the
business
- Strong communication skills; ability to write and verbally
communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees,
management, and vendors
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work
weekends, evenings and holidays ADDITIONAL REQUIREMENTS The
physical demands described here are representative of those that
must be met by a team member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this position, the team
member will regularly be required to:
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting
conditions
- Move about facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance If this is you,
apply now! The above statements are intended to describe the
general nature and level of work being performed by individuals
assigned to this job. They are not intended to be an exhaustive
list of all responsibilities, duties, and skills. ABOUT URBAN AIR
ADVENTURE PARKS Urban Air is the preeminent indoor adventure park
and the market leader in location-based entertainment. The
Dallas-based entertainment company pioneered the indoor adventure
park concept and is the largest adventure park operator in the
world. Urban Air's purpose is to help kids have fun and aim higher,
achieving those things that they never thought they could do. Urban
Air Brockton is an equal opportunity employer.
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Keywords: Urbanair, Fall River , Assistant General Manager, Executive , Brockton, Massachusetts
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